CK11's Privacy Policy — How Safe Is Your Information With Us

Welcome to CK11. This Privacy Policy has been written in plain, clear language with Bangladeshi players in mind. We want you to fully understand — what information we collect, why we collect it, how it is used, and what you can do about it.

CK11 (hereinafter "we", "us", or "the Platform") ck11.wine Operates the website and associated mobile app. By using this Platform, you agree to this Privacy Policy. If you do not agree, please refrain from using CK11.

Our Privacy Policy is updated from time to time. For any significant changes, we will notify you by email or platform notification. You can always find the date of the latest update at the top of this page.

CK11 collects two types of information — data you provide directly, and data generated automatically while you use the Platform.

Information Directly Provided:

• Full name, date of birth, and nationality.
• Email address and contact details.
• Payment information — account number, transaction history (full card numbers are never stored).
• Copies of national ID or passport submitted for KYC verification.
• The content of your conversations with customer support.

Automatically Collected Information:

• Device information — browser type, operating system, screen resolution.
• IP address and approximate geographic location.
• Activity logs on the platform — page visits, game sessions, and click data.
• Cookie and local storage data.

CK11 uses your information only for specific, necessary purposes. The key uses are detailed below:

• Account Management: Registration, login, password reset, and account verification.
• Payment Processing: Accepting deposits, sending withdrawals, and maintaining transaction records.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Customer Support: To resolve your issues and provide support.
• Responsible Gaming: To identify problem gaming and provide the necessary support.
• Service Improvement: To improve CK11's features and overall user experience.
• Legal Compliance: Meeting licensing authority requirements.

CK11 never sells your personal information. However, limited data may be shared with trusted third parties as necessary to operate our services:

• Payment Processors: To process deposits and withdrawals. These partners also adhere to strict security standards.
• Game provider: Minimum information required to manage game sessions.
• Technology Partners: Cloud hosting, data analytics, and cybersecurity services.
• Legal Authorities: Only relevant information in response to valid legal orders or investigations.

CK11 does not share your information with third parties for any reason beyond those stated above. All third-party partners are bound by our data protection agreements.

CK11 employs multiple layers of security to protect your information. On the technical side, here is what we do:

• TLS/SSL Encryption: All data transmitted between browser and server is encrypted.
• Data Encryption: Stored sensitive information (payment details, passwords) is secured with AES-256 encryption.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Firewall & Anti-Fraud Systems: Suspicious activity is automatically detected and blocked.
• Regular Security Audits: Regular security audits conducted by third parties.
• Staff Training: All CK11 staff receive regular training on data protection.

Cookies are small text files stored in your browser. CK11 uses three types of cookies:

• Essential Cookies: Maintaining login sessions, saving language preferences, etc. The platform cannot function properly without these.
• Performance Cookies: To measure which pages are most visited, loading times, and similar metrics. This data is completely anonymous.
• Functionality Cookies: Your preferences — saving your theme, language, and betting history to personalize your experience.

You can delete or disable cookies anytime through your browser settings. However, disabling essential cookies may prevent some features from working.

CK11 retains your data only for as long as necessary. The general rules are:

• Active Account Information: Retained for as long as your account remains active.
• Transaction Records: Generally up to 5 years, in line with regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Typically 2 years after issue resolution.
• Cookie Data: 30 days to 1 year, depending on the cookie type.

Once the retention period has passed, information is securely deleted or anonymised.

As a CK11 member, you have several important rights over your own data. These are detailed below:

To exercise any of these rights, contact CK11 Customer Support. We typically respond within 30 days.

Age verification is in place at the time of registration. If we receive information belonging to a minor for any reason, it will be deleted immediately and the associated account will be closed.

If you suspect that your child or a minor you know is using CK11, please contact our customer support immediately.

CK11 updates this Privacy Policy from time to time — due to changes in law, the addition of new features, or changes in our operations.

• You will be notified by email at least 30 days before any significant changes take effect.
• For minor changes, the update date on this page will be modified.
• Continued use of CK11 after any changes takes effect will be considered acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to know more about your data, or would like to exercise your rights, please contact CK11:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available after logging in to the platform
• Response Time: Typically within 7 business days, within 24 hours for urgent matters.

Please include your registered account email address when submitting a question or request, so we can assist you faster. For more information, visit our Frequently Asked Questions Also see this page.