CK11's Terms and Conditions — Must be read before using the platform.

CK11 (hereinafter referred to as "we", "CK11", or the "Platform") is an online gaming and Sports Betting platform serving primarily Bangladeshi users. Our website ck11.wineBy accessing or creating an account, you are deemed to have automatically accepted all the terms and conditions set out below.

Definitions of key terms used in these terms and conditions:

• "Member" or "User" — Any individual who is registered on or using CK11.
• "Service" — All games, betting markets, bonuses, and other features on CK11.
• "Account" — A personal gaming account created by registering on CK11.
• "Funds" — Funds deposited into your CK11 wallet.
• "Bonus" — Free credits, free spins, or other promotional benefits offered by CK11.

You are required to provide accurate and complete information when registering with CK11. CK11 reserves the right to immediately terminate any account registered with false information, and the wallet balance may be forfeited in such cases.

• Each individual is allowed only A Only one account may be opened. If a single individual is found to hold multiple accounts, all of them will be closed.
• Keep your username and password strictly confidential. If you suspect any unauthorized access to your account, notify CK11 immediately.
• Accounts cannot be transferred or shared with anyone else. You are solely responsible for all activity on your account.
• CK11 may request the necessary documents for KYC (Know Your Customer) verification. Withdrawals may be temporarily suspended until verification is complete.

By registering with CK11, you confirm that:

• You are at least 18 years of age.
• You are participating in gaming activities voluntarily and with full awareness.
• Online gaming is permitted for you under the laws applicable in your place of residence.
• You are not enrolled in any self-exclusion program.

CK11 may request a national ID card or other government-issued documents at any time for age verification purposes. Failure to verify may result in account termination.

CK11 regularly offers a variety of bonuses and promotional deals. Each bonus has its own terms, which are detailed alongside the relevant offer. General bonus terms and conditions:

• Wagering Requirement: A wagering requirement of 15x to 30x must typically be completed before a bonus can be withdrawn. The specific requirement for each offer will be stated separately.
• Validity: Bonuses expire if not used within a specified number of days from the date received. This period is generally between 7 and 30 days.
• Game Restrictions: Some bonuses are only valid on specific games. Check the eligible games list in the offer details.
• Maximum Bet Limit: A maximum bet amount applies per wager while a bonus is active. Exceeding this limit may result in the bonus and any associated winnings being voided.

The terms governing deposits and withdrawals on CK11 are outlined below:

• Minimum Deposit: BDT 200 (Two Hundred).
• Minimum Withdrawal: BDT 500 (Five Hundred).
• Payment Methods: Mobile banking, bank transfer, and electronic wallets.
• Processing Time: Deposits are generally instant. Withdrawals are typically processed within 15 minutes to 24 hours.
• Currency: CK11 processes all transactions in Bangladeshi Taka (BDT).

Please note the following when making a withdrawal:

• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawal amounts may be delayed if KYC verification has not been completed.
• CK11 reserves the right to temporarily suspend withdrawals if fraud is suspected.

Betting activities on CK11 are governed by the following rules:

• Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled (except via the cash-out feature).
• Odds Changes: CK11 may update odds at any time during live betting. The odds displayed at the time of bet confirmation are final.
• Event Cancellation: If an event is cancelled, the stake for the related bet will be refunded.
• System Error: CK11 reserves the right to make decisions regarding bets placed at odds that were incorrectly displayed due to a technical error.
• Accumulator Bet: If any single selection in a multi-bet is voided, it will be counted as odds of 1.00.

Minimum and maximum bet limits on CK11 vary by game and market. This information is available on each game's individual page.

CK11 places the highest importance on responsible gaming. We believe gaming is for entertainment — it should never be seen as a solution to financial problems. The following features are available on CK11:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on how much you are willing to lose within a given period.
• Session Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for a set period of time.
• Self-Exclusion: If you need an extended break, please contact Customer Support.

If you notice signs of problem gambling, please Responsible Gaming Visit the page or contact our support team.

• Using multiple accounts to take advantage of bonus offers.
• Operating an account on behalf of another person or using third-party funds.
• Using the CK11 platform for fraud, money laundering, or any illegal activity.
• Attempting to gain unfair advantage by hacking CK11's systems or exploiting bugs.
• Placing bets using automated software or bots.
• Harassing or threatening other members.
• Using or distributing CK11's copyrighted content without authorization.

CK11 takes your personal information seriously. The details you provide at registration are used for the following purposes:

• Account verification and management.
• Payment processing and fraud prevention.
• Sending relevant offers and promotional information (with your consent).
• Fulfilling legal obligations.

CK11 does not sell your information to third parties. For more details, please refer to our Privacy Policy Read.

CK11 reserves the right to temporarily or permanently suspend accounts in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraud or money laundering.
• Attempting to gain unfair advantage.
• Registering with false information.
• Failure to verify age.

You may close your account at any time. Any remaining wallet balance (excluding bonuses) will be available for withdrawal.

CK11 reserves the right to amend these terms and conditions at any time. For significant changes:

• You will be notified by email or platform notification before any changes take effect.
• Updated terms will be posted on this page along with the date of the most recent revision.
• Continued use of CK11 after changes are made constitutes acceptance of the updated terms.

If you have any questions or feedback regarding these terms, please contact CK11's customer support team. We are always ready to assist you.

• Email: [email protected]
• Live Chat: Available after logging in to the CK11 platform.
• Support Hours: 7 days a week, 24 hours a day.

You can also find answers to common questions in the FAQ section — View Here।